12-27-2011, 02:59 AM
Ummm... I guess this topic should go here? Maybe? Anyways...
Has anyone here ever gotten a refund for a game on Steam before? Or know anyone that has? Or know what the best way to go about it is?
Here's my story:
I went to purchase a 4-pack of Nuclear Dawn today, about 30 mins before the Daily Deal rolled over (mistake). Steam's servers were going through their normal chugging and smoking that we've all come to expect at this time. Long story short, I was running into multiple issues and errors trying to make my purchase. My Steam account transactions listed that a Nuclear Dawn purchase was Pending, but it also still listed it as un-checked out in My Cart. Needless to say, I was pretty unsure of what that situation meant. I made a ticket with Steam Support, just asking if they could confirm my purchase or not. Still had no answer with about 30 mins left in the sale. I had another friend purchase a 4-pack instead (rather than missing out on the deal), and planned to just get a refund if my Pending order finally went through. Well, it eventually DID go through a couple hours later, and I'm essentially stuck with 5 copies of Nuclear Dawn, and am hoping to get a refund.Â
I've gone through Steam Support's FAQ, and haven't found anything about a refund policy. Can anyone shed some light? Much appreciated.
Has anyone here ever gotten a refund for a game on Steam before? Or know anyone that has? Or know what the best way to go about it is?
Here's my story:
I went to purchase a 4-pack of Nuclear Dawn today, about 30 mins before the Daily Deal rolled over (mistake). Steam's servers were going through their normal chugging and smoking that we've all come to expect at this time. Long story short, I was running into multiple issues and errors trying to make my purchase. My Steam account transactions listed that a Nuclear Dawn purchase was Pending, but it also still listed it as un-checked out in My Cart. Needless to say, I was pretty unsure of what that situation meant. I made a ticket with Steam Support, just asking if they could confirm my purchase or not. Still had no answer with about 30 mins left in the sale. I had another friend purchase a 4-pack instead (rather than missing out on the deal), and planned to just get a refund if my Pending order finally went through. Well, it eventually DID go through a couple hours later, and I'm essentially stuck with 5 copies of Nuclear Dawn, and am hoping to get a refund.Â
I've gone through Steam Support's FAQ, and haven't found anything about a refund policy. Can anyone shed some light? Much appreciated.